Return Policy
This Return Policy explains how cancellations, refunds, and complaints work for physical goods bought from Thivarelsyvorlan through thivarelsyvorlan.world. Consumer rights under the Swedish Distance Contracts Act (2005:59) and the EU Consumer Rights Directive remain available where applicable.
1. Who we are
Thivarelsyvorlan, Lantmätargränd 36, 553 20 Jönköping, Sweden. Contact text identifiers: info@thivarelsyvorlan.world, contact@thivarelsyvorlan.world, support@thivarelsyvorlan.world, help@thivarelsyvorlan.world.
2. Right of withdrawal
EU consumers generally have fourteen days to withdraw from distance purchases. However, sealed goods that are not suitable for return due to health protection or hygiene reasons lose that right once unsealed after delivery. Food supplements fall under this exception once the safety seal is broken.
3. Defective or incorrect items
If you receive the wrong Calmora batch reference, a damaged bottle, or missing items, notify us within seventy-two hours of delivery with photographs and the outer batch code. We will propose replacement or reimbursement according to applicable law.
4. Return shipment
When a return is agreed, we share a return address in Sweden and, where we are at fault, a prepaid label or reimbursement of reasonable postage. Unauthorized returns may experience slower processing.
5. Refund timing
Approved refunds use the original payment path within fourteen days of receiving the returned goods or evidence that they were shipped, whichever is earlier, unless we reasonably need more time to investigate fraud concerns.
6. Chargebacks
We ask that you contact us before initiating payment disputes so we can trace the parcel and correct errors quickly.
7. Geography and regulated product type
Policies are issued by Thivarelsyvorlan in Sweden for distance sales of consumer goods. Calmora is sold as a food supplement. Rights under EU consumer regulations apply where you qualify as a consumer in an affected market. Nothing in this Return Policy changes the statutory characterization of the product as food, not medicine.